The Right Agents. The Right Results!
Serving Saugus and the North Shore for over fifty years!

 

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phone (781) 233-3190

 

 

 mike.procopio@realtyworld.com

 

 
 
   
 

What We Expect from our Agents & Staff Employees
 
Our associates and employees are part of one of the fastest-changing industries in the world today, and as such, they are expected to be on the leading edge of our industry. We expect our employees to bring innovative ideas and a desire for success to the workplace.

To be successful at Realty World Forest Realty, you must share our core values. These values are an integral part of the Realty World Forest Realty brokerage structure, and define all the competencies critical to successful leadership and business development. This profile is the foundation of our recruitment and agent development processes and is the model on which we measure the performance of all our professional employees and associates.
 
INTEGRITY
No other single attribute of a person or a business can have such an impact on success or failure. We believe that every action must be taken with truth and honesty, and if we find ourselves asking us "is this the right thing?" then it's probably not. There must be honesty in every action and truth in every word. We expect and demand honesty and integrity from our agents, assistants and support staff.

SERVICE
Our clients and customers have a right to expect outstanding service, and nothing less. We are paid not for our time, but for our service. If we expect to be well paid, we must provide the highest level of service available. We expect our agents and staff to provide exceptional service, one hundred percent of the time.

HARD WORK
No organization can row and prosper unless each member of the team puts forth the maximum effort. Often, we feel a tendency to slack-off, and offer less than our best. This is not only unacceptable, but is detrimental to our success personally and the success of our firm. We expect hard work and genuine enthusiasm from our agents and sales staff.

PROFESSIONAL COMPETENCE
We should never undertake an assignment or task for a client unless we have the training, experience and expertise to do the job right. We believe in a strong educational background, constant continuing education, and daily coaching and mentoring sessions, for only in learning better ways to provide service can we enhance our reputation and service. We expect our agents and staff to understand their limitations and constantly strive to increase their knowledge and competence.

COOPERATION
An organization can be great when all members work together for a common purpose. It can be only mediocre and often very counterproductive when some members row in different directions. We expect our agents, assistants and staff to work well individually, in teams and as a whole, cooperating with each other for the betterment of the firm, and for the personal success of each other.

ACCOUNTABILITY
Sometimes even the most competent professionals make mistakes. To ensure both personal and corporate success, our clients and customers must be happy with the outcome of their transactions. If we make a mistake, we must be willing to stand accountable to both management and the client, making it right with both as soon as possible. We expect accountability from our agents, sales staff and support employees in every regard.

PROFESSIONAL ETHICS
The Code of Ethics of the National Association of REALTORS® is a guide for our daily business operations. the laws of this state are clear as to our obligations to our clients and customers. Our employees and sales staff must observe the law and abide in every way, by the Code of Ethics.




We'd love to sit down and talk about your future in real estate - whether you're an experienced agent, a team member or someone considering a move into real estate, give us a call - make a difference!
 
 

 

rwfr.com

 

Michael Procopio  -  Realty World Forest Realty
Ph: (781) 233-3190  -  Fax: (781) 233-3481
20 Main Street
Saugus, MA 01906
www.rwfr.com

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